ORDERING FAQ'S

CHECK OUT THESE FREQUENTLY ASKED QUESTIONS & POLICIES BEFORE PLACING YOUR ORDER. HAVE ADDITIONAL QUESTIONS? E-MAIL HOUSEOFGLAMMICA@GMAIL.COM
HOW DO I ORDER?

​All ordering/designing of your unit can be done online via the custom order form. If you are confused or would like an invoice sent to you directly for a particular style you have in mind, send an email to HouseOfGlammica@gmail.com. In person consultations are available to clients in the Richmond, VA area. Once you design your unit, 50% deposit is due upfront and the remainder is due once the unit is complete. You then have 30 days to pay the remaining balance before the wig is then put up for sale. You are able to submit photos along with your order form. Once the order is submitted, we will be in touch with you along the process to ask questions and keep you up-to-date with your order status.

WHAT IS THE PROCESSING TIME FOR THE CROWN UNITS?

Standard turn around time is an estimated 3-4 weeks. Rush options are available for an additional fee and can be selected during checkout. We will be in touch frequently throughout the process with updates once your order is submitted.

DO YOU HAVE CROWN UNITS ALREADY MADE?

While the majority of House of Glammica units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are "as-is".

HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.

WHAT ARE YOUR DELIVERY OPTIONS?

At the moment, our primary carrier for shipping is USPS for domestic and International items. UPS is an option for International delivery at an additional fee.

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500 Terry Francois Street

San Francisco, CA 94158

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